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Timothy Rushforth

Timothy Rushforth

FIMI FISMM

Founder and CEO of RUSH4th Consulting FZE, the Dubai based dedicated automotive consulting firm, the largest in the Middle East and North African region. Elected a Fellow of The Institute of the Motor Industry and The Institute of Sales & Marketing Management Tim studied Leading Innovation and Change (Masters) at YSJ, England.
Tim is also the Co-founder and Partner of ‘aureso’ the Singapore based automotive tech start up developing the worlds first Connected Retail Eco-system.
In a 30 years automotive career, prior to starting his own businesses he has held senior management positions across the full spectrum of the automotive industry; aftermarket factoring, OEM, importers, retail dealer groups and their marketing partners. Consequently he has first hand experience of driving change and delivering sustainable growth along with an in-depth understanding of managing the complex internal / external relationships necessary for all parties to succeed.
He specialises in developing productive operational processes and practices, through the human asset, focusing on delivering results.
RUSH4th is a firm of the highest caliber with firsthand experience of; setting up new businesses and turning around under performing dealer operations in both emerging and established markets. All consultants are timed served automotive achievers and offer a unique combination of skills and a dynamic creative approach to delivering improved return on investment.

Steve Mann, MIMI

Steve Mann, MIMI

360° Consultant

A member of the Institute of the Automotive Industry, Steve has considerable experience at Senior management level both in the UK and the Middle East. In an Automotive career spanning some 35 years Steve has held a wide variety of senior management positions working in all disciplines of the Industry

Projects:
- Dealer Network Development Training
- Managerial assessment programmes
- GM Leadership development initiatives
- Setting up automotive management training Academy
- Retail Sales Excellence to coach and develop Sales Managers in the ME
- Sales and After-sales Customer Satisfaction improvement programs
- Dealership trouble shooting in ME

Rudy G Shukri, FIMI

Rudy G Shukri, FIMI

360° Consultant

Rudy is a pro-active hands-on tri-linguist, English, French, and Arabic spoken and written, training consultant with experience in Sales, Aftersales, Technical and Non-Technical Training, Evaluation, Competency Development, Technical material development, on the job training and coaching and E-Learning Solutions. .Certified by Baker College of Owosso Michigan, USA.

Projects:
- Management coaching ( communication, team leadership, delegation, coaching, and performance management)
- Sales Skills, Sales process, Sales experience for sales managers, Mystery shopping Soft skills, Communication strategies, Call center, Objection handling, Dealing with difficult people, Customer service.
- Processes ( service, parts and warranty)
- Technical training (basics to advanced diagnostics and trouble shooting) for technical personnel as well as non technical and sales personnel.
- Training needs analysis and post training follow up and evaluation.

Gary Aidan Morgan

Gary Aidan Morgan

360° Lead Consultant

A pro-active, ‘hands-on’ business and organisational development consultant, with forty-two years experience across Manufacturer and Retailer sectors of the UK Automotive Industry. Demonstrable success and achievement within the areas of new business generation, business and people assessment, retailer recruitment and development, new and used car training, sales and after sales performance management, strategy design and systems implementation, dealer operating standards and Customer Satisfaction improvement.

Projects:
- Dealer Performance Assessment - AutoBenchMark
- Leadership Performance Assessment and Development Facilitator
- Business Performance and Development
- New and Used Car Volume increase Specialist
- Financial Viability and Profit Improvement Specialist
- Manufacturer Approved Pre-Owned Program Designer
- After-Sales Development Program Designer and Facilitator
- Service Management Training and Coaching
- Designing and Implementing Retailer Minimum Operating Standards
- Dealer Applicant Assessment and Appointment Specialist
- Customer Satisfaction Improvement Specialist

Nicolas Gondard

Nicolas Gondard

CTi Affiliate

From grassroots level, as an apprentice technician in France Nicolas developed his learning, skills and career to being offered to set-up the automotive department of a renowned technical university in Lebanon. Later he focused on customer facing staff positions at major distributors. Now based in Dubai for the last 10 years, Nicolas worked in both retail and OEM operations in sales and after sales managerial positions, before leading CTI operations in the MENA region.

Farid Marcel Sfeir

Farid Marcel Sfeir

Consultant

Farid, a tri-lingual, English, French, and Arabic spoken and written, is a pro-active hands-on trainer and development consultant. His experience in technical, and non-technical training is delivered both in classroom and on the job environments where he uses a balance of training and coaching to develop his delegates. He is, by trade a master technician and highly experienced in all aftersales processes. Farid has spent countless hours developing his technical skills and is called upon by regional OEMs as a trouble-shooter.

Projects:
- Process development (Service, parts and warranty)
- Technical training (basics to advanced diagnostics and trouble shooting) for both technical and non-technical and sales personnel.
- Training needs analysis and post training follow up and evaluation.
- Creative Problem Solving & Analytical Thinking skills
Direct Sales and After-Sales Coaching
- Sales Mystery Shopping

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